Shipping policy
Last Updated: July 2026
Thank you for shopping with Chicken Lab. We are committed to delivering fresh, high-quality products safely and efficiently.
Please review our shipping policy before placing your order.
Delivery Areas
We currently deliver within selected areas of the Greater Toronto Area (GTA).
Delivery availability is determined by your postal code at checkout.
We may expand our delivery zones in the future.
Processing Time
Orders are typically processed within 1–2 business days.
Orders placed after our daily cutoff time, on weekends, or on public holidays will be processed on the next business day.
Processing times may be extended during holidays, promotional events, or periods of high order volume.
Delivery
Once your order has been dispatched, you will receive a delivery confirmation.
Please ensure someone is available to receive your order whenever possible.
If you authorize contactless delivery, your order will be considered successfully delivered once it has been left at the delivery location.
Shipping Fees
Shipping charges are calculated at checkout based on your delivery location.
Free shipping promotions, if applicable, will be automatically applied at checkout.
Food Safety
Our chicken breast products are perishable and should be refrigerated immediately upon delivery.
Please inspect your order as soon as it arrives.
Do not consume any product if the packaging is damaged, leaking, or appears compromised. Contact us immediately if you experience any issues.
Incorrect Address
Customers are responsible for providing a complete and accurate shipping address.
Chicken Lab is not responsible for delays, failed deliveries, or additional delivery charges resulting from incorrect or incomplete address information.
If an order is returned due to an incorrect address, additional delivery fees may apply.
Failed Delivery
If delivery cannot be completed because:
- No one is available to receive the order (when required)
- Access to the delivery location is unavailable
- Incorrect delivery information was provided
the order may be cancelled without refund, or an additional delivery fee may be charged for re-delivery.
Delivery Delays
While we strive to deliver all orders on schedule, delays may occasionally occur due to:
- Severe weather
- Traffic conditions
- Courier delays
- Mechanical issues
- Other events beyond our reasonable control
Chicken Lab is not responsible for delays caused by third-party delivery services.
Damaged Orders
If your order arrives damaged, leaking, or in an unsafe condition, please contact us within 24 hours of delivery.
Please include:
- Your order number
- Photos of the product
- Photos of the packaging
- A description of the issue
Email:
We will review your request and determine whether a replacement or refund is appropriate.